Terms & Conditions – Bangali.Shop

1. Products & Pricing

• All prices are in Bangladeshi Taka (BDT) and are subject to change without notice.
• We strive for accuracy but reserve the right to correct any pricing errors or cancel orders if discovered post-placement.

2. Orders & Payments

• Orders can be placed through our Website, WhatsApp, or by calling our hotline directly.
• Accepted payment methods:
  • Cash on Delivery (COD) – Pay after receiving your order.
  • Mobile Banking – Payments via bKash, Nagad, Rocket and other mobile financial services.

3. Delivery & Shipping

• Delivery is available across Bangladeshi regions where we operate.
• Estimated delivery time: same-day or next-day, depending on location and availability.
• Delivery charges may apply based on destination, order volume, and promotions.

4. Cancellations

• Orders may be canceled within 1 hour of placement, provided they haven't been dispatched.
• Once dispatched, cancellations are not accepted.

5. Returns & Refunds

• Contact Customer Support immediately for damaged, defective, incorrect, or missing items.
• Returns must be initiated within 1 day of delivery.
• Eligible refunds are processed via the original payment method or as store credit/vouchers within 2 working days.

6. Product Substitution
If we cannot fulfill an item due to availability, we reserve the right to offer a substitution of equal or greater value, notifying you beforehand.

7. Customer Contact & Responsibilities

• You are responsible for providing accurate delivery details and being present at the scheduled time.
• Ensure someone is available to receive and inspect the delivery.

8. Data Use and Privacy

• We collect and use personal information to process orders, improve user experience, and communicate effectively.
• We do not sell your personal data. Disclosure may occur only to comply with legal obligations or protect the rights and safety of customers or the platform.

9. Limitation of Liability
We are not liable for delays caused by factors outside our control (e.g., natural disasters, strikes, traffic). Our monetary obligation is limited to the value of the products ordered.

10. Force Majeure
We are not responsible for failures in delivery due to circumstances beyond control, such as natural events, system outages, or third-party disruptions.

11. Amendment of Terms
We reserve the right to modify these Terms and Conditions at any time. Changes take effect once posted. Continued use indicates acceptance of updated terms.

12. Contact Information
For support—returns, cancellations, or assistance: WhatsApp: +880 1811-333992 | Hotline: +880 1811-333992 (7 AM–10 PM, Sat–Fri).

13. Governing Law & Dispute Resolution
These terms are governed by the laws of Bangladesh. Disputes will be addressed in the local courts.