Return Policy – Bangali.Shop

At Bangali.Shop, we value your trust and are committed to ensuring a smooth and reliable shopping experience. While most grocery products are not eligible for return due to their perishable nature, we do accept returns in certain cases as outlined below.

1. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Fresh produce (fruits, vegetables, fish, meat, etc.)
• Opened, partially used, or tampered packaged products
• Products without original packaging or seal

2. Eligible Return Cases

You may request a return or exchange if:

• You received the wrong product.
• The product was damaged, defective, or expired upon delivery.
• The packaging was compromised or tampered with at the time of delivery.

3. Return Request Process

• Return requests must be made within 24 hours of delivery by contacting our customer support.
• Customers must provide the order number and, if required, photo proof of the issue.
• Our team will verify the claim before approving the return.

4. Return Method

• For eligible items, our delivery partner will collect the product from your delivery address.
• The product must be in its original condition, unused, and properly packaged.

5. Replacement & Exchange

• Upon successful return, customers may choose a replacement or exchange (subject to stock availability).
• If a replacement is not available, a refund will be processed as per our Refund Policy.

6. Bangali.Shop Rights

• Bangali.Shop reserves the right to decline a return if the product does not meet our eligibility criteria.
• Returns are processed at our sole discretion based on the condition of the product and validity of the claim.